Delete your Doxab.AI account
Last updated: 2 November 2026 · Applies to the website doxab.ai, the Doxab.AI doctor app and the Doxab.AI patient app on Google Play and the Apple App Store, published by Vegavaan Info Solutions Pvt. Ltd..
You can delete your Doxab.AI account at any time, yourself or by asking us. You do not need to call anyone or give a reason. This page explains the two ways to do it, what happens straight away, and exactly which data is deleted and which data we must keep for a while and why.
1. Delete it yourself, in the app or on the website
This is the fastest way. The account is deactivated the moment you confirm.
- Doctors: sign in → Settings → Delete account → read what is deleted and what is kept → tick the confirmation → Delete my account.
- Patients: sign in → Privacy & consent → Delete account → tick the confirmation → Delete my account.
The steps are the same in the Android app, the iPhone app and on this website. You sign in with a one-time code sent to your registered mobile number, so only the owner of that number can delete the account.
2. Or ask us to delete it
If you have uninstalled the app, no longer have the mobile number, or simply prefer to write to us:
- Email support@doxab.ai with the subject "Delete my Doxab.AI account".
- Tell us the registered mobile number and whether it is a doctor or a patient account. A reason is optional.
- We confirm that the request comes from the account holder (a one-time code or a call to the registered number), deactivate the account within 7 working days, and reply to confirm it is done.
You can also call +91 73008 62597 during business hours (Monday to Saturday, 10:00 to 18:00 IST).
3. What happens immediately
- Your account is deactivated. You can no longer sign in on the website or in the apps, and every existing sign-in (phones, computers, app tokens) is revoked.
- Your profile disappears from Doxab.AI: for doctors the clinic is no longer shown to patients and the referral code stops working; for patients the app's access to your clinic records is removed.
- We stop sending you SMS or WhatsApp messages, except the confirmation that the account was deleted.
- Doctors: a running subscription ends with the account. Refunds follow the Refund & cancellation policy (full refund within 7 days of payment).
4. What is deleted and what is kept
Deleting the account removes your access and your visibility at once. Some records cannot be erased immediately, because Indian law requires medical and financial records to be kept for a fixed period and because a clinic's patient records belong to the clinic. The table says exactly what happens to each kind of data.
| Data | What happens when you delete your account |
|---|---|
| Sign-in and sessions one-time codes, app tokens, cookies, "remembered" devices |
Revoked at once. Expired one-time codes are deleted within a day. |
| Your account and profile name, mobile number, email, qualification, registration number, clinic name and address, logo |
Deactivated and hidden at once. It is kept in deactivated form for 30 days so that we can restore the account if you change your mind, and then only as long as the records below require. You can ask us to erase your personal details earlier; we do so within 30 days of the request, except for details that must stay on the records listed below. |
| Clinic medical records patients, visits, diagnoses, prescriptions, follow-ups, attachments, voice notes |
Doctors: these are your clinic's medical records. They are kept, deactivated and inaccessible to anyone else, for 3 years from the last visit as Indian medical-record rules require, then deleted. During this time you can ask us for a full export of your clinic's data. Patients: your records belong to the clinic that treated you. Deleting your Doxab.AI account removes the app's access to them but does not delete the clinic's records. Ask the clinic directly to correct or delete them. |
| Payments, invoices and GST records | Kept for 8 years as required by Indian tax law. They cannot be deleted earlier. |
| Referral credit and referral history | Unused credit lapses when the account is deleted. The ledger is kept with the financial records above. |
| Support requests and grievance correspondence | Kept for 3 years, then deleted. |
| Security and access logs sign-ins, who opened which record |
Kept for the same period as the records they relate to, for security and legal reasons. |
| Backups | Deactivated data remains in encrypted backups for up to 30 days, then the backups are overwritten. |
| Anonymous statistics for example the number of visits recorded per month |
Kept. They contain nothing that identifies you or your patients. |
Why retention and not immediate erasure: the Clinical Establishments rules and the National Medical Commission's regulations require doctors to keep patient records for at least 3 years, and the Income-tax Act and GST law require invoices to be kept for 8 years. Doxab.AI stores these records on the clinic's behalf. Before your account is deleted you can download everything your clinic recorded from Settings → Your data.
5. Restoring a deleted account
Within 30 days of deletion you can ask us to restore the account: write to support@doxab.ai from your registered mobile number or email. After we confirm it is you, the account is reactivated with the same mobile number and all its data. After 30 days we may no longer be able to restore it; if you want to use Doxab.AI again with the same mobile number, write to us and we will either restore the old account or erase its personal profile so that you can register afresh.
6. Contact and grievance officer
Vegavaan Info Solutions Pvt. Ltd., Faridabad, Haryana, India. Email: support@doxab.ai , phone: +91 73008 62597 . We acknowledge deletion requests and grievances within 48 hours and complete them within the times stated above, in line with our Privacy Policy and the Digital Personal Data Protection Act, 2023.
The apps this page applies to
- Doxab.AI on Google Play: https://play.google.com/store/apps/details?id=com.vegavaansolutions.doxab